TERMS & CONDITIONS

We are committed to make your shopping experience with us enjoyable. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.


DELIVERY

  • For West Malaysia delivery, all items will be delivered within 3 working days (excluding Saturday and Sunday) once the payments have been cleared. For East Malaysia delivery, it may takes a little longer.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 
  • Your item needs to have the receipt or proof of purchase.


RETURN POLICY (for exchange size)

  • You have [3] calendar days to return an item from the date you received it. Must contact our customer service first.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

P/S : Return without any reasonable excuse will not be accepted

REFUNDS (for defect items or sold out problem)

Must contact our customer service first

  • Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return your item to the address below:

PETIKITA ENTERPRISE

NO. PENDAFTARAN: (JR0056285-A)

PETITKITA HQ
Office hour: 8 am - 5pm (Monday - Friday)
No 20, Jalan Kajang Perdana 2/3,
Taman Kajang Perdana. 
4300 Kajang, Selangor
0198805727


SHIPPING

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


PRODUCTS

  • Colors of products may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used.
  • Measurements provided on each of the products are in maximum stretch.
     A difference of 1cm-2cm between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.
  • Users are adviced to double check on the product measurements as different design may fit differently.
  • Colour may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
  • Doublewoot do not offer return or refund if product is not handled as per instructed in product details.



PRIVACY POLICY

PETITKITA ('us', 'we' or 'our') operates https://hikaririders.com (This site). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using (the 'Site'), you agree to the collection and use of information in accordance with this policy.

Information Collection And Use
 While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ('Personal Information').

Log Data
 Like many site operators, we collect information that your browser sends whenever you visit our Site ('Log Data'). This Log Data may include information such as your computer's Internet Protocol ('IP') address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.